Latest Telesales Update: Automated Outbound Calls with AI Assistant

Rupsa Sarkar@rupsa
Nov 29, 2023
4 minute read11 views
Latest Telesales Update: Automated Outbound Calls with AI Assistant

In recent years, outbound sales have seen a tremendous transformation, with different AI-based advancements driving this growth. The emergence of Voice AI Agents, which are driven by advanced AI algorithms and natural language processing, is primarily establishing a new era in outbound sales operations and the telesales business. In this blog article, we'll look at the statistics that support using Voice AI Agents in outbound sales. Here is five AI facts for you:

  1. The global artificial intelligence market size is projected to expand at a compound annual growth rate (CAGR) of 37.3% from 2023 to 2030. It is projected to reach $1,811.8 billion by 2030.
  1. The India artificial intelligence market size reached $ 680 million in 2022 and further it is expected to reach $3,935.5 million by 2028, showcasing a growth rate (CAGR) of 33.28% during 2023-2028.
  1. AI will power 95% of customer interactions by 2025 and 19 in every 20 customer interactions will be AI-assisted by 2025.
  1. According to an IBM report, Chinese and Indian companies lead in AI adoption, with almost 60% of IT professionals saying their organization already uses AI applications.
  1. According to PWC, AI is expected to improve productivity by 40% by 2035.

Estimates of the AI agents market explosion, as well as a significant increase in AI usage among telesales professionals, point to a transforming picture. Introducing Voice AI Agents into the telesales framework may significantly boost productivity and profitability, largely by automating a high number of contacts and allowing human operators to focus on key duties. Research from empirical studies shows that such automation considerably improves a sales team's productivity and conversion rates.

Let’s get to the advantages Voice AI Agents provide to the outbound sales environment:

Qualifying Leads

AI-powered voice assistants can expedite the process of qualifying customers and filtering them with little to no human intervention. Leads are qualified before they enter the sales funnel by automating in this manner. Aside from that, voice AI can completely automate communications across the entire sales cycle, from awareness to point of purchase. After a customer enters their primary information on the website, the voice assistant can connect with the customer via phone call, understand their requirements through a simple conversation, qualify, and immediately push them down the sales funnel.

Data-Driven Insights

Voice AI Agents have stronger voice recognition and data processing skills, allowing them to properly decipher consumer answers. These AI agents get a deeper knowledge of client emotion by analysing speech signals, allowing them to support personalised and meaningful conversation. According to projections, AI interactions will eventually manage a significant percentage of customer care and support.

Enhancing Scalability and Efficiency

AI agents can handle several calls at the same time, resulting in greater scalability in telesales operations. Voice AI solutions, as demonstrated in several case studies, can manage thousands of calls at once while preserving call quality.

Minimising Operational Costs

Using Voice AI Agents in telesales operations can result in significant savings due to their efficiency, accuracy, and round-the-clock availability. According to studies, AI chatbot implementation results in significant yearly cost reductions for organisations.

Improved Customer Satisfaction

Effective and timely communication increases client satisfaction, which is essential for any sales operation. AI-assisted telesales raises the bar even higher, with studies revealing unusually high levels of satisfaction with Voice AI-enabled client engagements.

While Voice AI Agents are effective at increasing outbound sales, it is critical to recognise the value of human assistance in dealing with sophisticated, sympathetic, and sensitive customer interactions. A pragmatic approach appears to be the most helpful, as it recommends a hybrid paradigm in which human sales personnel and Voice AI Agents may collaborate. The data strongly suggests that Voice AI Agents have the ability to reshape telesales, and the industry looks to be ready for this huge transformation. Personalization, smarter customer service, superior data analysis, and significant cost reductions are just a few of the benefits on offer.

As a result, the future outbound telesales model seems to be a hybrid of voice AI assistants/agents and human sales personnel. This cooperation promises to result in more productive, high-quality interactions, as well as enhanced sales success.

Disclaimer: The opinions expressed in this blog are personal and may alter depending on various aspects, market conditions, and viewpoints in the telesales industry.

Source: Forbes (

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